Terms of Use

OVERVIEW

Welcome to Louieknterza. Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to Louieknterza and HONGKONG MINETRACO LIMITED.

Louieknterza operates this online store and website, including all related information, content, features, tools, products, and services made available to provide customers with a convenient online shopping experience collectively referred to as the “Services.”

Louieknterza is powered by Shopify, which provides the e-commerce platform that allows us to make the Services available to you.

These terms and conditions, together with any policies referenced herein, constitute our “Terms of Service” or “Terms” and describe your rights and responsibilities when accessing or using the Services.

Please read these Terms carefully. They contain important information regarding your legal rights, warranty disclaimers, limitations of liability, and dispute-resolution obligations.

By visiting, interacting with, purchasing from, or otherwise using the Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, territory, or country of residence.

You also represent that you have provided any legally required consent for your minor dependents to use the Services through devices that you own, purchase, or manage.

To access certain features, browse our online store, create an account, or purchase products and services, you may be asked to provide information such as:

  • Your name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

  • Payment information

You represent and warrant that all information you provide is accurate, current, complete, and lawfully provided.

You are solely responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You may not sell, assign, transfer, sublicense, or otherwise provide your account to another person without our prior written permission.

SECTION 2 – OUR PRODUCTS

We make reasonable efforts to accurately display and describe the products and services available through our online store.

However, product colors, appearance, size, texture, packaging, or other details may differ slightly from what appears on your screen due to:

  • Device type

  • Screen settings

  • Lighting conditions

  • Photography

  • Manufacturing variations

  • Product updates

We do not guarantee that the appearance or quality of a product or service will exactly match the images or descriptions displayed online or meet every individual expectation.

Product descriptions, specifications, pricing, availability, and other information may be updated at any time without prior notice, subject to applicable law.

We reserve the right to:

  • Discontinue any product or service

  • Limit available quantities

  • Restrict sales to specific individuals

  • Restrict sales in certain geographic regions or jurisdictions

  • Modify product packaging or specifications

These rights may be exercised on a case-by-case basis.

SECTION 3 – ORDERS

When you submit an order, you are making an offer to purchase the selected products or services.

Louieknterza reserves the right to accept, reject, limit, or cancel an order for any lawful reason at its discretion.

An order is not considered accepted until we confirm acceptance and successfully receive or process the required payment.

Please review your order carefully before submitting it. Because orders may enter processing quickly, we may be unable to accommodate cancellation or modification requests after an order has been accepted.

If we reject, modify, or cancel an order, we may attempt to notify you using the:

  • Email address

  • Phone number

  • Billing address

  • Shipping address

provided at checkout.

Purchases are eligible for returns, refunds, or replacements only in accordance with our Return & Refund Policy and applicable consumer-protection laws.

You represent and warrant that your purchases are intended for personal or household use and not for unauthorized commercial resale, distribution, or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions, and special offers may change without prior notice.

The price charged for a product or service will generally be the price displayed at the time your order is submitted and confirmed in your order-confirmation email.

Unless expressly stated otherwise, displayed prices may not include:

  • Shipping fees

  • Handling fees

  • Sales taxes

  • Customs duties

  • Import taxes

  • VAT

  • Brokerage fees

  • Other government-imposed charges

Prices displayed through our online store may differ from prices offered by third-party sellers, marketplaces, physical stores, or other websites.

From time to time, we may offer promotions that are subject to separate terms and conditions. If promotional terms conflict with these Terms, the specific promotional terms will apply to that promotion.

You agree to provide current, complete, and accurate purchase, billing, payment, and account information for all transactions.

You agree to promptly update relevant information, including your email address, billing information, payment-card details, and expiration dates.

You represent and warrant that:

  1. The payment information you provide is accurate and complete;

  2. You are authorized to use the selected payment method;

  3. Charges incurred through your order will be honored by the payment provider; and

  4. You will pay all applicable charges, including product prices, shipping fees, handling charges, and taxes.

SECTION 5 – SHIPPING AND DELIVERY

All delivery dates and shipping timeframes are estimates only and are not guaranteed.

We are not responsible for delays caused by circumstances beyond our reasonable control, including:

  • Shipping-carrier delays

  • Customs processing

  • Severe weather

  • Transportation disruptions

  • Incorrect shipping information

  • Local delivery restrictions

  • Public holidays

  • Peak shipping periods

  • Government actions

  • Force majeure events

Risk of loss and responsibility for a shipment may transfer to you when the products are delivered to the applicable carrier, except where applicable law requires otherwise.

Additional information regarding processing, tracking, delivery, and shipping fees is available in our Shipping Policy.

SECTION 6 – INTELLECTUAL PROPERTY

The Services and their content, including but not limited to:

  • Trademarks

  • Brand names

  • Logos

  • Product names

  • Text

  • Graphics

  • Photographs

  • Product images

  • Product reviews

  • Videos

  • Audio

  • Website layouts

  • Software

  • Designs

  • Features

  • Selection and arrangement of content

are owned by or licensed to Louieknterza, HONGKONG MINETRACO LIMITED, Shopify, or their respective affiliates and licensors.

This content is protected by applicable copyright, trademark, patent, and other intellectual-property laws.

These Terms permit you to access and use the Services solely for personal and non-commercial purposes.

Without our prior written permission, you must not:

  • Reproduce content

  • Copy content

  • Modify content

  • Republish content

  • Distribute content

  • Create derivative works

  • Publicly display or perform content

  • Download or store content for commercial purposes

  • Sell or commercially exploit any portion of the Services

Nothing in these Terms grants you a license or other ownership right in any patent, trademark, copyright, trade secret, or other intellectual property belonging to Louieknterza, Shopify, or any third party.

All rights not expressly granted are reserved.

Louieknterza’s names, logos, product names, service names, designs, and slogans may be trademarks of Louieknterza, HONGKONG MINETRACO LIMITED, or their licensors.

You may not use these marks without prior written permission.

Shopify’s names, logos, products, services, designs, and slogans are trademarks of Shopify or its affiliates.

Other names, logos, and marks appearing through the Services belong to their respective owners.

SECTION 7 – OPTIONAL TOOLS

We may provide access to tools, applications, or features offered by third parties.

We do not necessarily monitor, control, manage, or provide input regarding these third-party tools.

You acknowledge that access to such tools is provided on an “as is” and “as available” basis without warranties, representations, endorsements, or conditions of any kind.

To the maximum extent permitted by law, we are not liable for claims, losses, or damages arising from your use of optional third-party tools.

Your use of such tools is entirely at your own risk and discretion.

Before using a third-party tool, you should review and understand the applicable provider’s terms, policies, and privacy practices.

We may introduce new tools, resources, features, products, or services in the future. Such additions will form part of the Services and will be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

The Services may include content, materials, applications, or links provided or operated by third parties.

Third-party links may direct you to websites or services that are not owned, operated, managed, or controlled by us.

We are not responsible for evaluating or verifying the:

  • Content

  • Accuracy

  • Security

  • Availability

  • Legality

  • Privacy practices

  • Products

  • Services

of third-party websites.

You access third-party websites at your own risk.

To the maximum extent permitted by law, we are not liable for any injury, harm, loss, or damage relating to your use of a third-party website or your purchase or use of third-party products, services, resources, or content.

Please carefully review the policies and terms of any third party before completing a transaction.

Questions, complaints, claims, and concerns regarding third-party products or services should be directed to the applicable third party.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Louieknterza is powered by Shopify, which provides the e-commerce infrastructure that enables us to offer the Services.

However, purchases made through our store are transactions directly between you and HONGKONG MINETRACO LIMITED, operating under the brand name Louieknterza.

Shopify is not the seller of the products offered through our store.

To the maximum extent permitted by applicable law, Shopify is not responsible for:

  • Products purchased through our store

  • Order fulfillment

  • Shipping

  • Refunds

  • Product quality

  • Product safety

  • Customer-service decisions

  • Loss or damage arising from a purchase

By using the Services, you acknowledge that Shopify is not responsible for sales or transactions between you and Louieknterza.

Nothing in this section excludes any liability or rights that cannot legally be excluded.

SECTION 10 – PRIVACY POLICY

Personal information collected through the Services is handled in accordance with our Privacy Policy.

Certain information may also be collected or processed by Shopify in accordance with Shopify’s applicable privacy policies.

Because Shopify hosts the Services, Shopify may collect and process information regarding your access to and use of the Services in order to operate, secure, maintain, and improve the platform.

Information submitted through the Services may be transmitted to Shopify and other service providers, including providers located outside your country of residence.

Please review our Privacy Policy for more information regarding how Louieknterza, Shopify, and our service providers collect, use, store, disclose, and protect personal information.

SECTION 11 – FEEDBACK

If you submit, upload, post, email, or otherwise provide ideas, suggestions, reviews, photographs, videos, feedback, proposals, plans, or other content collectively referred to as “Feedback,” you grant us a:

  • Worldwide

  • Non-exclusive

  • Perpetual

  • Transferable

  • Sublicensable

  • Royalty-free

license to use, reproduce, edit, modify, publish, translate, distribute, display, and otherwise use that Feedback in any lawful medium for purposes including operating, improving, evaluating, and promoting the Services.

You represent and warrant that:

  1. You own or have obtained all rights necessary to submit the Feedback;

  2. You have disclosed any compensation or incentive received in connection with the Feedback;

  3. The Feedback is accurate to the best of your knowledge; and

  4. The Feedback complies with these Terms and applicable law.

Unless otherwise required by applicable law, we are not obligated to:

  • Keep Feedback confidential

  • Pay compensation for Feedback

  • Publish Feedback

  • Respond to Feedback

We may monitor, edit, reject, or remove Feedback that we determine is:

  • Unlawful

  • Offensive

  • Threatening

  • Defamatory

  • Obscene

  • Misleading

  • Abusive

  • Infringing

  • Otherwise objectionable

Feedback must not violate the copyright, trademark, privacy, publicity, personality, or other rights of any third party.

Feedback must not contain viruses, malware, harmful code, unlawful material, or misleading statements.

You must not use a false email address, impersonate another person, or misrepresent the origin of Feedback.

You remain responsible for the Feedback you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information provided through the Services may contain typographical errors, inaccuracies, or omissions relating to:

  • Product descriptions

  • Prices

  • Promotions

  • Discounts

  • Offers

  • Shipping fees

  • Delivery estimates

  • Product availability

  • Product specifications

We reserve the right to correct errors, inaccuracies, and omissions and to update or change information at any time.

Where permitted by law, we may cancel an affected order if information relating to the order was materially inaccurate, including after the order was submitted.

If an order is canceled after payment has been collected, any eligible refund will be issued to the original payment method.

SECTION 13 – PROHIBITED USES

You may access and use the Services only for lawful purposes.

You must not use the Services, directly or indirectly:

  1. For unlawful, fraudulent, or malicious activities;

  2. To violate any applicable international, national, federal, state, provincial, regional, or local law;

  3. To infringe our intellectual-property rights or the rights of others;

  4. To harass, abuse, threaten, insult, defame, intimidate, or harm another person;

  5. To submit false, inaccurate, fraudulent, or misleading information;

  6. To transmit content that violates these Terms;

  7. To send spam, junk mail, chain letters, or unauthorized advertising;

  8. To impersonate another person, business, or organization;

  9. To interfere with another person’s use of the Services;

  10. To engage in conduct that may harm Louieknterza, Shopify, our customers, or other users;

  11. To upload or transmit viruses, malware, spyware, or harmful code;

  12. To collect or track personal information without authorization;

  13. To phish, pharm, pretext, spider, crawl, scrape, or perform unauthorized data collection;

  14. To reproduce, copy, sell, resell, or exploit the Services without authorization;

  15. To bypass, interfere with, or disable security features;

  16. To gain unauthorized access to an account, server, network, or database; or

  17. To place an unreasonable burden on the Services or related infrastructure.

We reserve the right to suspend, restrict, disable, or terminate access to the Services if we reasonably determine that these provisions have been violated.

SECTION 14 – TERMINATION

We may suspend or terminate your access to all or part of the Services if:

  • You violate these Terms;

  • We reasonably suspect fraudulent or unlawful activity;

  • Your use creates security or operational risks;

  • Termination is required by law; or

  • We discontinue the relevant Services.

Where permitted by law, termination may occur without prior notice.

You will remain responsible for all amounts properly owed up to and including the termination date.

Provisions that by their nature should survive termination will remain effective, including provisions relating to:

  • Intellectual property

  • Feedback

  • Payment obligations

  • Warranty disclaimers

  • Limitation of liability

  • Indemnification

  • Governing law

  • Privacy

  • Dispute resolution

SECTION 15 – DISCLAIMER OF WARRANTIES

Information provided through the Services is made available for general informational purposes.

We do not guarantee that all information is accurate, complete, current, or useful for every purpose.

Any reliance you place on such information is at your own risk.

Except where expressly stated by us or required by applicable law, the Services and all products offered through the Services are provided on an “as is” and “as available” basis.

To the maximum extent permitted by law, we disclaim all express and implied warranties, representations, and conditions, including those relating to:

  • Merchantability

  • Merchantable quality

  • Fitness for a particular purpose

  • Durability

  • Title

  • Non-infringement

  • Availability

  • Accuracy

We do not guarantee that use of the Services will always be:

  • Uninterrupted

  • Timely

  • Secure

  • Error-free

  • Free from harmful components

Certain jurisdictions do not permit some warranty exclusions. In those jurisdictions, these exclusions apply only to the maximum extent permitted by law.

Nothing in these Terms excludes mandatory consumer guarantees or rights that cannot legally be excluded.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Louieknterza, HONGKONG MINETRACO LIMITED, Shopify, and their respective affiliates, partners, directors, officers, employees, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, exemplary, or consequential damages.

Such damages may include:

  • Lost profits

  • Lost revenue

  • Lost savings

  • Lost opportunities

  • Loss of data

  • Replacement costs

  • Business interruption

  • Reputational loss

This limitation applies to claims arising from or relating to:

  • Your use of or inability to use the Services

  • Products purchased through the Services

  • Errors or omissions in content

  • Delayed or failed delivery

  • Unauthorized access to information

  • Third-party conduct

  • Content made available through the Services

The limitation applies regardless of whether the claim is based on contract, negligence, tort, strict liability, statute, or another legal theory, even where the possibility of damages was disclosed.

Where a jurisdiction does not permit certain exclusions or limitations, our liability will be limited only to the maximum extent permitted by law.

Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded.

SECTION 17 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless:

  • Louieknterza

  • HONGKONG MINETRACO LIMITED

  • Shopify

  • Our affiliates

  • Our partners

  • Our directors

  • Our officers

  • Our employees

  • Our agents

  • Our contractors

  • Our licensors

  • Our suppliers

  • Our service providers

from losses, damages, liabilities, expenses, claims, and reasonable legal fees arising from:

  1. Your breach of these Terms;

  2. Your breach of a policy incorporated into these Terms;

  3. Your violation of applicable law;

  4. Your violation of another person’s rights; or

  5. Your misuse of the Services.

We may notify you of an indemnifiable claim and may control the defense or settlement of that claim where permitted by law.

You agree to reasonably cooperate with the defense of an indemnified claim, including by providing relevant information and documents.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, void, or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law.

The unenforceable portion will be treated as severed from these Terms.

The invalidity or unenforceability of one provision will not affect the validity or enforceability of the remaining provisions.

SECTION 19 – GOVERNING LAW AND DISPUTE RESOLUTION

These Terms and any separate agreements through which we provide the Services will be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region, without regard to conflict-of-law principles.

Mandatory consumer-protection laws applicable in your place of residence may continue to apply where they cannot legally be excluded.

Before beginning formal legal proceedings, you agree to contact us and attempt to resolve the dispute informally for at least 30 days.

Informal dispute notices should be sent to:

support@louieknterza.com

The notice should include:

  • Your full name

  • Your order number, when applicable

  • Your contact information

  • A description of the dispute

  • The resolution you are requesting

Unless prohibited by applicable law, formal dispute proceedings must be brought on an individual basis and not as part of a class, collective, consolidated, or representative action.

Nothing in this section prevents either party from seeking urgent injunctive relief relating to intellectual-property rights, fraud, misuse, or security concerns.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce a right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with all policies and operating rules posted through the Services, constitute the entire agreement between you and us regarding your use of the Services.

They supersede prior or contemporaneous agreements, communications, negotiations, representations, and proposals relating to the Services, whether oral or written.

Any ambiguity in these Terms will not automatically be interpreted against the party that drafted them.

SECTION 21 – ASSIGNMENT

You may not delegate, transfer, assign, sublicense, or otherwise dispose of these Terms or any of your rights or obligations without our prior written consent.

Any unauthorized attempted assignment may be considered void.

We may transfer, assign, or delegate these Terms and our rights or obligations as part of:

  • A corporate reorganization

  • Merger

  • Acquisition

  • Asset transfer

  • Business sale

  • Service-provider arrangement

subject to applicable law.

SECTION 22 – HEADINGS

Headings are included for convenience and organization only.

They do not limit, expand, or otherwise affect the interpretation of these Terms.

SECTION 23 – CHANGES TO THESE TERMS

You may review the most current version of these Terms at any time on this page.

We reserve the right to update, modify, change, or replace any portion of these Terms by posting revised terms through the website.

Where required by applicable law, we will provide notice of material changes.

Unless otherwise stated, updated Terms become effective when posted or on the date specified in the applicable notice.

Your continued access to or use of the Services after revised Terms become effective constitutes acceptance of the revisions, to the extent permitted by law.

SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms of Service may be submitted using the contact information below:

Legal Entity: HONGKONG MINETRACO LIMITED

Business Address:
ROOM A1, 11/F, WINNER BUILDING
36 MAN YUE STREET
HUNG HOM, HONG KONG