Shipping Policy
Thank you for placing an order with us. This Shipping and Delivery Policy explains how purchases are prepared, dispatched, tracked, and delivered. It also outlines the responsibilities of both the customer and our business throughout the shipping process.
1. Preparing Your Order
Orders are generally reviewed, packed, and transferred to the appropriate delivery provider within 3 business days after they are submitted.
During this preparation period, we may verify the purchase information, inspect the product, package the items, and arrange collection by the selected carrier.
Orders submitted on weekends or recognized public holidays will begin processing on the next available business day.
2. Delivery Estimates and Shipping Charges
After a package leaves our fulfillment facility, the expected transit period is:
- Estimated transit time: 10–20 business days
- Standard international shipping charge: $5.99 USD per order
- Estimated total time from purchase to delivery: 13–23 business days
The total estimated delivery period combines the order-preparation stage and the carrier transit stage.
3. Circumstances That May Affect Delivery
The delivery periods shown above are estimates rather than guaranteed arrival dates.
Occasionally, a shipment may take longer because of circumstances that we cannot reasonably control. These circumstances may include:
- Customs examinations or import-clearance requirements
- Delays or interruptions within the carrier’s delivery network
- Transportation issues or unexpected logistics disruptions
We appreciate your understanding when external events affect the normal shipping schedule.
4. Tracking Your Shipment
Once your package has been dispatched, a shipping notification will be sent to the email address associated with your order. This message will contain your tracking number.
You may use the tracking number to review the shipment’s progress through:
Please allow the carrier several business days to register the parcel and display the first tracking events. Tracking details may not become visible immediately after the shipping email is issued.
5. Orders Sent in Multiple Packages
Purchases containing more than one product may be divided into separate parcels.
Items may be stored at different fulfillment facilities, and sending them individually can help avoid unnecessary delays. As a result, the packages may arrive on different dates.
A separate shipment notification and unique tracking number will be provided for each parcel.
6. Requests to Change an Order
Requests to update an order must be submitted quickly. This includes changes involving:
- Recipient or shipping information
- Product size
- Product color
- Item quantity
- Other purchase details
Changes can only be considered before the order has been processed for dispatch. We strongly recommend contacting us immediately and, whenever possible, within 12 hours of placing the order.
Please email support@louieknterza.com and include:
- Your order number, such as 071SHOP-123331
- The email address used when placing the order
- A complete explanation of the requested change
We will make a reasonable effort to complete the requested update. However, modifications cannot be guaranteed after an order has entered preparation, fulfillment, or shipping.
7. Missed or Failed Delivery Attempts
When a delivery cannot be completed, the carrier may temporarily hold the parcel at a nearby delivery office or collection facility.
Customers should contact the local carrier directly and provide the tracking number to request another delivery attempt or arrange collection.
We are not responsible for packages that are returned because:
- The customer entered an incomplete or incorrect delivery address
- The recipient failed to collect the parcel within the carrier’s required period
- The carrier was unable to complete delivery for reasons related to the recipient
Additional shipping charges may apply if a returned parcel must be sent again.
8. Questions About Tracking Activity
Temporary gaps in tracking updates are common while a parcel is moving between distribution centers, customs facilities, countries, or delivery partners.
As a general guideline, when the tracking history shows activity within the previous 7 days, the shipment is normally still moving through the logistics network.
Please contact our support team when no new tracking event has appeared for more than 7 consecutive days.
9. Parcels Believed to Be Lost or Stolen
If tracking has not changed for more than seven consecutive days and you believe the package may have been lost during transit, please contact support@louieknterza.com.
Our support team will submit an inquiry to the relevant shipping provider. When the carrier officially confirms that the parcel was lost before delivery, we will arrange a replacement shipment without charging an additional shipping fee.
Please note that our responsibility does not cover parcels marked as “Delivered” in the carrier’s tracking records. We cannot accept liability for a package that is misplaced, taken, or stolen after the carrier confirms delivery to the address submitted with the order.
10. Shipping Coverage and Fulfillment Locations
Delivery Coverage
We provide shipping to customers worldwide.
In the unusual event that one of our logistics providers cannot deliver to a particular country or region, we will contact the customer promptly and discuss the available alternatives.
Dispatch Locations
To maintain a broad product selection and provide practical delivery routes, orders may be shipped from fulfillment facilities located in:
- The United States
- Canada
- Australia
- The European Union
Certain products may also be dispatched directly by our manufacturing or supply partners.
The shipping origin shown on a parcel does not necessarily represent the location of our company or customer service department.
11. Important Shipping Conditions
By completing a purchase through our store, you acknowledge and accept the following conditions:
Estimated Arrival Periods
Processing and delivery timeframes are provided as estimates only. Arrival on a specific date cannot be guaranteed.
We are not liable for delays resulting from customs authorities, postal services, shipping providers, transportation disruptions, or other events outside our reasonable control.
Import Charges and Local Taxes
Customers are responsible for any customs duties, import taxes, clearance charges, handling fees, or similar costs imposed by the destination country.
These charges are not included in the product price or the standard shipping fee unless expressly stated otherwise during checkout.
Correct Delivery Information
Customers must provide a complete and accurate delivery address when submitting an order.
We are not responsible for loss, failed delivery, misdelivery, or return-to-sender events caused by incorrect, incomplete, or outdated address information supplied by the customer.
Packages Confirmed as Delivered
Our shipping obligation is considered complete when the carrier’s tracking system confirms successful delivery to the address provided with the order.
We cannot accept responsibility for packages that disappear or are stolen after a confirmed delivery event.
Contacting Customer Support
Questions concerning shipping, tracking, delivery, or an existing order may be sent to:
Email: support@louieknterza.com
For faster assistance, please include:
- Your order number, such as 031SHOP-1938
- The email address used to complete the purchase
- A brief explanation of your shipping or delivery concern