Return Policy
Returns and Order Resolution Policy
Thank you for purchasing from our store. We aim to explain our after-sales terms in a straightforward and transparent manner.
If you experience any problem with an order, please contact our customer service team before taking any other action.
Email: support@louieknterza.com
To help us locate your purchase and respond efficiently, include your order number, such as 015SHOP-1218, and the email address used during checkout.
Are Returns or Exchanges Accepted?
Purchases made through our store are considered final sale.
We do not accept routine returns or exchanges due to personal preference, a change of mind, or a customer selecting an unsuitable size, color, or product option.
Assistance may only be provided when:
- The item has a confirmed defect or quality-related problem
- The product arrives damaged
- The product received is different from the item ordered
Each request must be reviewed and approved by our customer service team.
What Should I Do If My Order Is Damaged, Defective, or Incorrect?
Please inspect your package shortly after it is delivered. Any damage, manufacturing defect, or incorrect-item claim must be reported within 7 days of the recorded delivery date.
Email support@louieknterza.com and provide:
- Your order number, such as 015SHOP-1218
- The email address associated with the order
- A detailed explanation of the problem
- Clear photographs or video footage showing the damage, defect, or incorrect product
After receiving the required information, our team will evaluate the request and determine an appropriate resolution.
Depending on the circumstances and the outcome of the review, the resolution may include:
- A replacement product
- A partial refund
- A full refund
Submitting a claim does not automatically guarantee a particular outcome. All resolutions are based on the evidence provided and the results of our review.
Can I Exchange a Product for Another Size or Color?
We do not provide direct exchanges for different sizes, colors, styles, or other product variations.
A replacement may only be considered when an item has been approved as damaged or defective upon arrival. Replacements are not available for changes in preference or incorrect selections made during checkout.
May I Return a Product Without Contacting Support First?
No. Products must not be shipped back unless our customer service team has reviewed the request and provided specific return instructions.
Returns sent without prior written authorization will be treated as unauthorized. For security, handling, and logistics reasons, unauthorized packages will not be accepted or processed for:
- A refund
- A replacement
- An exchange
- Store credit
Please contact us before mailing any item to an address shown on the original package. The return location, when applicable, may be different from the shipment origin.
How Can I Get Additional Assistance?
For questions about a product, delivery, damaged item, incorrect order, or possible refund, contact:
For the fastest review, include:
- Your order number, such as 015SHOP-1218
- Your order email address
- A clear explanation of the assistance you need
Our support team will review the information provided and work toward a fair resolution in accordance with this policy.